Business Manager at Epsom Audi

Job Title: Business Manager
Location: Audi Approved Epsom

Hours: Working 5 days per week to include (2 Saturdays and 1 Sunday in a rolling 3 week rota).

About the Role: Epsom Audi is seeking a dynamic and results-driven Business Manager to join our team. This is a key role within the dealership, responsible for managing and developing all aspects of the Finance & Insurance (F&I) department. You will be at the heart of all sales enquiries, working closely with the sales team to maximise revenue and enhance the customer experience. As a Business Manager, you will ensure that every customer fully understands their finance agreements and obligations, always acting with integrity and in line with FCA regulations. Your leadership and expertise will help drive performance and improve finance penetration across the business. This role requires flexibility, including working weekends, to meet the needs of our customers and maintain high service levels.

Key Responsibilities:

• Manage and grow the Finance & Insurance department, ensuring all finance and insurance products are effectively promoted.
• Work closely with the sales team to support deal structuring and optimise profitability.
• Ensure compliance with all FCA regulations, delivering fair and transparent customer interactions.
• Monitor and improve finance penetration rates, identifying opportunities to enhance profitability.
• Provide coaching and development to the sales team, ensuring they fully understand and effectively present finance and insurance options.
• Deliver outstanding customer service, building long-term relationships and generating repeat business.
• Work collaboratively with senior management to implement sales strategies and achieve dealership targets.
• Maintain accurate records and documentation in line with regulatory and company policies.
• Uphold housekeeping and professional standards within the dealership.

About You: We are looking for an experienced and highly motivated individual with a strong background in automotive sales and finance. Whether you are currently a Business Manager, Sales Controller, or a high-performing Sales Executive looking for career progression, we want to hear from you. You should have a passion for sales, a deep understanding of finance and insurance products, and the ability to inspire and lead a team. A strong commercial mindset, excellent communication skills, and a customer-focused approach are essential.

Skills and Attributes:

• Proven experience in a Business Manager, Sales Controller, or similar role within the automotive industry.
• Strong knowledge of finance and insurance products, with a thorough understanding of FCA compliance and regulations.
• Ability to drive and motivate a team, leading by example to achieve and exceed targets.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers and colleagues.
• A professional and customer-centric approach, ensuring high levels of satisfaction and retention.
• Strong organisational skills, with the ability to multitask and manage time effectively.
• A keen eye for detail and the ability to analyse performance metrics to identify areas for improvement.
• Full UK driving licence required.

About the Company:

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a thriving family-run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016).

Today, in its third generation of family ownership, Drift Bridge Group remains a privately-owned dealership, supplying new and used Audi, Honda, and Volkswagen vehicles. Our commitment extends beyond sales; we offer comprehensive aftersales solutions and operate TPS branches in Chessington, Croydon, and Guildford.

Our family-focused values shape our business culture, ensuring that we hold our customers and employees in equally high regard. At Drift Bridge Group, we aim to create an environment where everyone feels like a part of our family. You can expect a warm welcome and excellent customer service at any of our showrooms.

As an Audi Accredited Sales Executive at Audi Approved Epsom, you'll play a crucial role in our continued success. Our loyal customers are the foundation of our enduring business, and we give back by offering competitive prices, expert advice, and first-class service. We believe in fair and honest employment practices, treating every team member as part of our family to minimise staff turnover and foster a rewarding workplace.

We provide stability and transparency, expecting passion and a willingness to learn from all our employees. At Drift Bridge Group, teamwork is essential, and every individual's contribution is valued. Join us and become part of a dynamic team where your hard work is recognised and rewarded.

Benefits:

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Audi Approved Epsom, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Join us and be part of a team where your skills and dedication are recognized and rewarded. If you are ready to take your career to the next level, apply today!