Service/Diagnostics Technician Drift Bridge Skoda

Job Title: Service / Diagnostics Technician
Location: Drift Bridge Škoda – Brand-New Dealership

About the Role: This is an exciting opportunity to join Drift Bridge Škoda, a new Škoda franchise launching within our established Epsom site. You’ll be part of a newly created Škoda team, operating from a proven, well-equipped facility with strong systems, high workshop standards and an existing customer base. As a Technician, you will play a key role in setting the standard for Škoda aftersales at Drift Bridge from day one. You’ll use the latest Škoda diagnostic systems and workshop technology to diagnose, repair and maintain vehicles to manufacturer standards while helping build the reputation of our new Škoda operation. This role offers the best of both worlds; the energy of a new brand launch, combined with the stability, tooling and processes of a long-established site.

Hours: 45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.

Key Responsibilities:

• Vehicle Diagnostics & Inspection: Carry out detailed inspections using visual checks and diagnostic systems to identify faults and performance issues.
• Fault Finding & Testing: Use Škoda diagnostic tools to analyse vehicle systems including engine, transmission, braking, suspension, steering, electrical and control modules.
• Troubleshooting: Follow structured diagnostic processes to accurately identify root causes.
• Repair & Rectification: Complete repairs including component replacement, wiring repairs and software coding or reprogramming.
• Software Updates & Campaigns: Ensure vehicles are updated with the latest Škoda software, recalls and campaigns.
• Workshop Records: Accurately record all work completed, parts used and diagnostic results.
• Customer & Advisor Support: Support service advisors by clearly explaining technical findings and recommended repairs.
• Safety & Compliance: Work in line with all health, safety and manufacturer standards.

About You: You are a capable and methodical technician with strong diagnostic skills and a professional approach to your work. You enjoy working with modern vehicle systems and take pride in doing things properly the first time You’ll be motivated by the chance to be part of a new Škoda operation, helping establish how the brand is delivered on site while working within a proven, professional workshop environment.

Skills and Attributes:

• Technical Expertise: Strong background in vehicle diagnostics with the ability to interpret diagnostic trouble codes (DTCs) and understand complex automotive systems.
• Attention to Detail: Meticulous in your inspections and diagnostics, ensuring no issue goes unnoticed.
• Problem-Solving Skills: Ability to systematically troubleshoot and resolve complex issues, using both manual methods and advanced diagnostic tools.
• Customer Service: Excellent communication skills, able to explain technical issues to customers in a clear and understandable manner.
• Organized and Efficient: Capable of managing multiple tasks while maintaining a high level of accuracy in documentation and repairs.
• Adaptability: Willingness to learn and adapt to new technologies and procedures, including software updates and manufacturer recalls.
• Safety Awareness: Strong understanding of safety protocols and the importance of following them to ensure a safe working environment.
• Qualifications: Ideally, a Level 3 qualification in Vehicle Maintenance and Repair (IMI, City & Guilds, or equivalent), although Level 2 will be considered. A full and valid UK driving license is essential.

About the Company:

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a thriving family-run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016), and then our brand new Gatwick Geely and Drift Bridge Skoda sites launching in 2026.

Today, in its third generation of family ownership, Drift Bridge Group remains a privately-owned dealership, supplying new and used Audi, Honda, Volkswagen, Geely and Skoda vehicles. Our commitment extends beyond sales; we offer comprehensive aftersales solutions and operate TPS branches in Chessington, Croydon, and Guildford.

Our family-focused values shape our business culture, ensuring that we hold our customers and employees in equally high regard. At Drift Bridge Group, we aim to create an environment where everyone feels like a part of our family. You can expect a warm welcome and excellent customer service at any of our showrooms.

As a Technician at Drift Bridge Skoda, you'll play a crucial role in our continued success. Our loyal customers are the foundation of our enduring business, and we give back by offering competitive prices, expert advice, and first-class service. We believe in fair and honest employment practices, treating every team member as part of our family to minimise staff turnover and foster a rewarding workplace.

We provide stability and transparency, expecting passion and a willingness to learn from all our employees. At Drift Bridge Group, teamwork is essential, and every individual's contribution is valued. Join us and become part of a dynamic team where your hard work is recognised and rewarded.

Benefits:

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Skoda, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Join us and be part of a team where your skills and dedication are recognized and rewarded. If you are ready to take your career to the next level, apply today!