New & Used Car Dealer | Surrey, Chessington & West Sussex

Motor Ombudsman Accreditation

Accreditation Statement

We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Vehicle Sales / Service and Repair Codes of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.

Customer Service Statement

Drift Bridge Group aims to provide exceptional customer care and will do everything reasonably possible to resolve any issues you may have. If you have a problem, please contact the relevant Head of Business at each site; see phone numbers here: https://www.driftbridge.co.uk/locations/

Whether you have experienced an issue at any of our locations, the relevant team will be responsible for resolving your concern within 14 days of receiving your complaint. In some cases, we may need more time to respond and if so, we will write to you with an update of the situation.

If, after discussions with the Head of Business, you remain dissatisfied, you may escalate your complaint to The Motor Ombudsman.

Drift Bridge Group is fully accredited to the Motor Ombudsman codes of Practice, ensuring a transparent and fair process for all customer concerns. These codes certify we are committed to doing business in an open, transparent, and fair way. Our service centres follow the Motor Industry Code of Practice for Service & Repair, ensuring:

Clear and transparent pricing

Skilled and conscientious staff

Quality parts and approved repair methods

Clear communication at every stage

Friendly, professional customer support

A straightforward and prompt complaints process

The Motor Ombudsman will offer free impartial information and, if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information, you can visit The Motor Ombudsman’s website at www.themotorombudsman.org or call their Information Line on 0345 241 3008. Calls are charged at your local rate.

Drift Bridge Garage Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

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Motor Ombudsman Accreditation