Business Manager at Drift Bridge Volkswagen

Job Title: Business Manager

Location: Drift Bridge Volkswagen, Epsom

Hours: Monday to Saturday, with one day off during the week, plus Sundays on a rota.

About the Role:

Drift Bridge Volkswagen Epsom is looking for a motivated and commercially driven Business Manager to lead and develop our Finance & Insurance (F&I) department.

Working closely with the sales team, you will play a key role in maximising profitability, improving finance penetration and delivering an outstanding customer experience. You will ensure that customers receive clear and transparent advice on finance and insurance products while maintaining the highest standards of customer service and FCA compliance.

This is an excellent opportunity for an experienced automotive professional who can drive performance, support the development of the sales team and contribute to the continued success of the dealership.

Key Responsibilities:

• Manage and develop the Finance & Insurance department, maximising opportunities across finance and insurance products.
• Monitor and drive renewals, service prospecting and CitNOW activity through the sales team.
• Support the sales team with deal structuring to maximise profitability and conversion rates.
• Ensure full compliance with FCA regulations and company policies.
• Monitor finance penetration rates and identify opportunities to improve performance.
• Coach and develop sales colleagues to improve their understanding and presentation of finance and insurance options.
• Deliver excellent customer service, encouraging repeat business and building long-term customer relationships.
• Work with senior management to implement sales strategies and achieve dealership targets.
• Maintain accurate records and ensure all regulatory and administrative requirements are met.
• Maintain high standards of professionalism and dealership presentation.

About You:

We are looking for an ambitious, customer-focused individual with a strong background in automotive sales and finance. You may already be a Business Manager or Sales Controller, or an experienced Sales Executive looking to take the next step in your career.

You will have a strong commercial mindset, excellent communication skills and the confidence to motivate colleagues, build customer relationships and deliver results.

Skills and Experience:

• Experience in a Business Manager, Sales Controller or similar automotive role.
• Strong knowledge of automotive finance and insurance products, including FCA regulations.
• A proven ability to achieve targets and improve commercial performance.
• Excellent communication, negotiation and interpersonal skills.
• A professional, customer-focused approach.
• Strong organisational skills and attention to detail.
• The ability to analyse performance and identify opportunities for improvement.
• A full UK driving licence.

About Drift Bridge Group:

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single showroom in Epsom into an established, third-generation family-owned automotive business.

We have proudly represented Audi and Volkswagen since 1974, expanding over the years to include our Walton Audi dealership, Honda and Škoda operations, and our Trade Parts Specialists (TPS) division.

As a privately owned group, our family values remain at the heart of everything we do. We believe in treating our customers and employees with the same respect, honesty and care, creating a supportive environment where teamwork is encouraged and individual contributions are recognised.

We are committed to developing our people, providing opportunities for career progression and building a workplace where employees can grow and succeed. Joining Drift Bridge Group means becoming part of a team that values dedication, professionalism and a shared commitment to excellent customer service.

Employee Benefits:

We offer a range of benefits designed to support our employees' well-being, development and work-life balance, including:

• Employee referral payments: Earn rewards for introducing talented new colleagues.
• Bonus schemes: Rewarding performance and results in eligible positions.
• Exclusive vehicle benefits: Access new cars through short-term contracts with fixed monthly payments and no deposit, alongside discounts on new and used vehicles.
• Discounted servicing, parts and accessories: Enjoy savings on vehicle maintenance and accessories.
• Additional annual leave: Benefit from increased holiday entitlement as your length of service grows.
• Birthday leave: Enjoy your birthday off.
• Company pension scheme: Help secure your financial future.
• Life assurance: Available to eligible members of the company pension scheme.
• Cycle to Work Scheme: Save on the cost of a new bicycle.
• Company discounts: Access savings on a range of products and services.
• Long-service rewards: Receive recognition for your commitment and loyalty.
• Occupational health services: Access support for your health and well-being.
• 24/7 employee assistance: Receive confidential support with emotional well-being, mental health, legal matters, physical health and financial concerns.

Equality and Inclusion:

At Drift Bridge Volkswagen Epsom, we are committed to providing equal opportunities and fostering an inclusive working environment. We welcome applications from all suitably qualified candidates, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

Ready to Join Us?

If you are passionate about automotive finance, enjoy driving commercial performance and are ready to take the next step in your career, we would love to hear from you.

Apply today and become part of the Drift Bridge Volkswagen Epsom team.