Experienced Service Advisor (Drift Bridge Skoda / Audi Approved Epsom)

Job Title: Experienced Service Advisor
Location: Drift Bridge Skoda / Audi Approved Epsom

About the Role: As an Experienced Service Advisor for Drift Bridge Group, you will be a key part of our busy and customer-focused aftersales team, delivering an exceptional service experience from start to finish. Acting as the main point of contact for customers throughout the service and repair process, you will ensure clear communication, efficient workshop coordination, and the highest levels of customer satisfaction. This role is ideal for an organised and professional individual with previous automotive service advisor experience who thrives in a fast-paced dealership environment.

Hours: 45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.

Key Responsibilities:

• Customer Service: Deliver an outstanding customer experience by professionally managing all service and repair enquiries both in person and over the phone.
• Booking Management: Arrange vehicle service and repair appointments efficiently, ensuring workshop capacity is effectively managed.
• Vehicle Handover: Explain completed work clearly to customers upon vehicle collection, including any additional recommendations or future maintenance requirements.
• Workshop Liaison: Work closely with technicians and workshop control to ensure accurate job allocation, progress updates, and timely completion of work.
• Upselling Opportunities: Identify and promote additional products and services where appropriate, including service plans, repairs, and maintenance items.
• Warranty Administration: Assist with warranty processes and ensure all relevant documentation is completed accurately and efficiently.
• Customer Communication: Keep customers informed throughout the repair process, providing regular updates and managing expectations professionally.
• Record Keeping: Maintain accurate customer and vehicle records using dealership management systems.
• Team Collaboration: Support colleagues across the aftersales department to ensure a smooth and efficient customer journey.
• Continuous Learning: Stay updated on manufacturer standards, systems, and aftersales processes through ongoing training and development.

About You: You are an experienced and customer-focused Service Advisor with a professional and positive attitude. You thrive in a busy dealership environment and are confident managing customer expectations while maintaining high levels of organisation and efficiency. You have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service. Experience with VAG products and Kerridge systems is preferred but not essential. You take pride in building strong customer relationships and enjoy working as part of a supportive and collaborative team.

Skills and Attributes:

• Customer Service Excellence: Strong interpersonal and communication skills with the ability to build rapport and trust with customers.
• Organisation Skills: Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Attention to Detail: A meticulous approach to administration, documentation, and customer communication.
• Team Player: Collaborative and supportive, with a positive attitude towards working within a team environment.
• Problem-Solving: Ability to handle customer concerns professionally and resolve issues efficiently.
• Time Management: Capable of managing workload effectively while meeting deadlines and maintaining service standards.
• Technical Awareness: Good understanding of automotive servicing and repair processes.
• IT Competency: Comfortable using dealership management systems and computer-based administration tools.
• Adaptability: Willingness to embrace training, new systems, and manufacturer processes.
• VAG and Kerridge Experience: Experience with Volkswagen Audi Group products and Kerridge systems is preferred but not essential.

About the Company:

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a multi-franchise, family-run dealer group. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016). We continue to grow with the addition of Drift Bridge Škoda and the planned opening of Geely Gatwick in 2026.

Now in its third generation of family ownership, Drift Bridge Group remains a privately owned business, supplying new and used Audi, Honda, Volkswagen and Škoda vehicles, with Geely joining the group in 2026. Alongside sales, we provide full aftersales support and operate TPS branches in Chessington, Croydon and Guildford.

Our family-focused values shape the way we do business, ensuring our customers and our people are treated with equal respect. We aim to create an environment where everyone feels part of the team, with a welcoming atmosphere and consistent service across all our sites.

As a Service Advisor at Audi Approved Epsom / Drift Bridge Skoda, you will play a key role in our continued success. Our loyal customers are at the heart of our business, and we support them with fair pricing, expert advice and a high standard of service. We also believe in fair and open employment practices, with a strong focus on retention and development.

We offer stability, clear expectations and opportunities to grow. Teamwork matters here, and every role makes a difference. Join Drift Bridge Group and be part of a business that continues to evolve while staying true to its family-run values.

Benefits:

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Group, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Join us and be part of a team where your skills and dedication are recognized and rewarded. If you are ready to take your career to the next level, apply today!