Job Title: Head of Business

Location: Reigate Road, Epsom KT17 3LA

Company: Drift Bridge Garage Limited - Drift Bridge Volkswagen

About the Role

We are seeking a highly driven and experienced Head of Business to lead Drift Bridge Volkswagen, a key site within the Drift Bridge Group. This is a senior leadership position with full responsibility for the overall performance, profitability, and strategic direction of the dealership.

As Head of Business, you will play a critical role in driving commercial success while ensuring exceptional customer satisfaction and operational excellence across all departments. You will lead and inspire a high-performing management team, uphold Volkswagen brand standards, and deliver a first-class customer experience.

This role is ideal for an ambitious automotive leader with a proven track record of delivering results, developing teams, and successfully managing a franchised dealership.

Key Responsibilities:

• Business Leadership: Provide clear strategic direction and strong leadership across all departments, ensuring alignment with group and manufacturer objectives.
• Financial Performance: Take full accountability for profit and loss, budgets, and financial controls, driving revenue growth and maximising profitability.
• Sales & Aftersales Performance: Lead new and used vehicle sales as well as aftersales operations to achieve and exceed performance targets.
• Customer Experience: Champion a customer-first culture, ensuring exceptional service standards and continuous improvement in customer satisfaction metrics.
• Operational Management: Oversee day-to-day dealership operations, ensuring efficiency, compliance, and adherence to Volkswagen standards and processes.
• Team Development: Recruit, develop, and retain high-performing managers and teams, fostering a culture of accountability, engagement, and progression.
• Stakeholder Management: Build and maintain strong relationships with Volkswagen UK and internal group stakeholders.
• Compliance & Standards: Ensure full compliance with all regulatory, manufacturer, and company requirements.

Skills and Attributes

• Proven Leadership Experience: Demonstrable success in a senior management role within the automotive retail sector, ideally as a Head of Business or General Manager.
• Commercial Acumen: Strong financial and operational understanding with a track record of delivering business growth and profitability.
• People Leadership: Inspirational leader with the ability to motivate, develop, and manage high-performing teams.
• Customer Focus: Passion for delivering outstanding customer experiences and maintaining brand standards.
• Strategic Thinking: Ability to analyse data, identify opportunities, and implement effective business strategies.
• Communication Skills: Excellent interpersonal and stakeholder management abilities.
• Resilience & Drive: Results-oriented with the ability to perform under pressure and lead through change.

About the Company

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a respected multi-franchise, family-run dealer group. Since 1974, we have proudly represented Audi and Volkswagen, expanding steadily across Surrey and beyond.

Today, we operate multiple locations including Audi Approved Epsom and Walton, alongside Volkswagen dealerships and TPS branches in Chessington, Croydon, and Guildford. In 2026, we continue our expansion with the introduction of Drift Bridge Škoda and Geely Gatwick.

Now in its third generation of family ownership, Drift Bridge Group remains a privately owned business built on strong family values. We supply new and used Audi, Honda, Volkswagen, Škoda, and Geely vehicles, while also providing comprehensive aftersales support across all sites.

At Drift Bridge Volkswagen, we pride ourselves on delivering exceptional customer service, operational excellence, and a supportive working environment where leadership, teamwork, and accountability are at the core of everything we do.

Benefits:

• Bonus Scheme: Performance-related bonus structure
• Company Car
• Pension Scheme: Auto-enrolment company pension
• Life Assurance: Provided to pension scheme members
• Annual Leave: 25 days plus your birthday off, rising to 27 days with service
• Staff Car Scheme: Access after qualifying period
• Cycle to Work Scheme
• Employee Support Programme: 24/7 confidential support for wellbeing, legal, financial, and health advice
• Long Service Recognition: Increased holiday entitlement with service

If you are an experienced automotive leader ready to take on a flagship site within a growing and respected family-run group, we would love to hear from you.

Apply today and become part of the Drift Bridge Volkswagen team.