Job Title: Service Advisor
Location: Walton Audi
About the Role: Walton Audi is looking for an experienced and customer-focused Service Advisor to join our professional aftersales team. This is an exciting opportunity to represent a prestigious premium brand and play a key role in delivering an outstanding customer experience from start to finish.
As a Service Advisor, you will be the main point of contact between our customers and workshop team, ensuring all servicing and repair work is managed efficiently and communicated clearly throughout the process. You will work closely with technicians, parts departments, and aftersales colleagues to maintain the highest standards of customer care and operational excellence.
From booking vehicles in to final handover, you’ll ensure every customer receives a seamless and professional experience while identifying opportunities to recommend additional products and services that genuinely benefit them.
Key Responsibilities:
- Customer Engagement: Provide a warm, professional greeting and clear communication on all service or repair needs.
- Service Coordination: Collaborate with the workshop and technicians to ensure efficient completion of work, including organizing test drives as needed.
- Upselling: Offer additional products and services that benefit the customer, such as warranties and service plans.
- Administration: Create accurate job cards, maintain customer records, and prepare invoices.
- Team Collaboration: Coordinate with the parts and aftersales teams to ensure smooth operations.
- Problem Solving: Address any issues promptly, finding the best resolution for both the customer and dealership.
- Communication: Keep customers updated on service progress, costs, and timelines to ensure full transparency.
About You: We are looking for a confident and organised individual who thrives in a busy dealership environment and takes pride in delivering exceptional customer service.
Skills and Attributes:
- Minimum of 2 years’ experience as a Service Advisor within the automotive industry
- Experience with Audi, VAG brands, or premium automotive brands preferred
- Strong understanding of vehicle servicing and repair processes
- Excellent communication and interpersonal skills
- Ability to explain technical information clearly to customers
- Proven ability to upsell products and services in a customer-focused way
- Strong organisational and administrative skills
- Experience using dealership management systems such as Kerridge or RTC
- Full, clean UK driving licence essential
About the Company:
Founded in 1936 by the Frost family, Drift Bridge Group is a privately owned, multi-franchise dealer group representing Audi, Honda, Volkswagen, Škoda, and Geely across Surrey and the surrounding areas.
Now in its third generation of family ownership, we continue to build our reputation on outstanding customer care, professionalism, and a supportive team culture. At Walton Audi, we are proud to offer a welcoming working environment where every team member is valued and encouraged to develop their career.
We are committed to creating an inclusive workplace and welcome applications from individuals of all backgrounds.
Benefits:
- Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
- Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
- Bonus Plans: Unlock your potential with generous bonus plans tailored for eligible positions, rewarding your hard work and dedication.
- Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
- Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
- Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
- Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
- Company Pension Scheme: Secure your financial future with our robust pension plan.
- Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
- Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
- Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
- Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
- 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.
If you are passionate about customer service and looking to progress your career with a premium automotive brand, we would love to hear from you. Apply today and join the team at Walton Audi.
