Master Technician Epsom Audi

Job Title: Master Technician
Location: Drift Bridge Group - Epsom Audi

Hours: 08:00 – 17:30 Monday to Friday (No requirement to work Saturday, on request only)

About the Role: As a Master Technician at Epsom Audi, you’ll be at the forefront of delivering exceptional technical expertise within our workshop, providing advanced diagnostics and repairs that ensure our customers receive the highest standard of service. Working in a supportive and collaborative environment, you’ll play a pivotal role in maintaining our reputation for quality and reliability. This role is ideal for an experienced technician looking to leverage their skills within a family-run business that values its employees, fosters a strong team dynamic, and is committed to professional growth.

Key Responsibilities:

• Diagnose complex vehicle faults and effectively resolve issues, ensuring all work meets Audi’s high standards.
• Perform advanced repairs and technical maintenance on a variety of Audi models, handling everything from routine servicing to complex repairs.
• Provide support and mentorship to other technicians, sharing knowledge and promoting best practices across the team.
• Ensure accurate completion of job cards, warranty documentation, and technical reports, adhering to brand and regulatory standards.
• Communicate effectively with the Workshop Controller and Service Advisors to ensure customer needs are met promptly and thoroughly.
• Safeguard customer vehicles and maintain a clean, organized workspace in line with health and safety policies.
• Participate in ongoing training and professional development to stay current with Audi’s technical advancements and procedures.

About You:

As an experienced Master Technician, you’re committed to technical excellence and take pride in delivering outstanding service. Your attention to detail, problem-solving skills, and technical expertise make you a trusted resource within the workshop. You are a team player who values collaboration and is enthusiastic about guiding and mentoring others. Epsom Audi offers a role where you can contribute to a supportive team and enjoy long-term career growth within a well-respected, family-owned business.

Skills and Attributes:

• Qualifications: IMI Level 4 or equivalent; NVQ Level 3 in Vehicle Maintenance and Repair.
• Experience: Previous experience as a Senior Technician or Master Technician, preferably within a franchised dealership or large independent setting.
• Technical Skills: Advanced diagnostic abilities with a keen aptitude for resolving complex issues.
• Communication Skills: Able to clearly communicate with team members and Service Advisors, providing updates and technical guidance as needed.
• Attention to Detail: Committed to maintaining an organized and clean workspace, ensuring compliance with health and safety standards.
• Adaptability: Flexible approach to work, with a full understanding of customer satisfaction and dedication to achieving the highest service standards.
• Driver’s License: Full, clean UK driving license is required

About the Company:

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a thriving family-run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016).

Today, in its third generation of family ownership, Drift Bridge Group remains a privately-owned dealership, supplying new and used Audi, Honda and Volkswagen vehicles. Our commitment extends beyond sales; we offer comprehensive aftersales solutions and operate TPS branches in Chessington, Croydon, and Guildford.

Our family-focused values shape our business culture, ensuring that we hold our customers and employees in equally high regard. At Drift Bridge Group, we aim to create an environment where everyone feels like a part of our family. You can expect a warm welcome and excellent customer service at any of our showrooms.

We provide stability and transparency, expecting passion and a willingness to learn from all our employees. At Drift Bridge Group, teamwork is essential, and every individual's contribution is valued. Join us and become part of a dynamic team where your hard work is recognised and rewarded.

Benefits:

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with generous bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: 22 days annual leave + enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Epsom Audi, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Join us and be part of a team where your skills and dedication are recognized and rewarded. If you are ready to take your career to the next level, apply today!